KG pride ourselves in being flexible, but we’re a business at the end of the day, and as such some terms and conditions apply to safeguard our business.

Below you’ll find the legal bits. If you’d like to discuss these further, please don’t hesitate to contact us.

Bookings & Cancellations

Firstly, please be prompt for your appointment as treatment must commence at your booking start time. If late you may have the treatment cut short, and will still be charged for the full session.

If you are not able to attend your appointment we’d appreciate you contacting us as soon as possible, enabling us to make the appointment available to someone else to avoid charges to you.   Should you cancel or move your appointment less than 48 hours before, a 50% charge will apply. For no-shows or cancellations/amendments within 5 hours of your appointment, you will be charged in full.