Training Terms and Conditions


Payment can be made in full at the time of booking, or a deposit can be made of £100.00
The remaining balance must then be paid on the start date of the course.

Cancelling/refunds a course

We’re unable to offer refunds if you want to cancel your training course.

The only exception to this is the 24 hour cancellation policy below which allows you to cancel any booking within 24 hours of the original booking being made by calling KG Salon on 01582 883611

However, we recognise that in exceptional circumstances, such as a bereavement, we would wish to consider offering you a credit note at such a difficult time. These decisions are made at the discretion of our Customer Service Team and will only be considered if the bereavement relates to an immediate family member, for example a partner, child, parent or sibling. Should you be in the unfortunate situation of suffering such a bereavement in your immediate family, you should send a scanned copy of the death certificate to us via the contact us section of our website.

Although we are unable to offer a refund if you no longer wish to attend your original booking, you can change your booking to a future date. If you have purchased your course at a discounted price you will have to pay the difference to the full course price. Any re-bookings will incur an additional £40 re-booking fee.

You may cancel your booking within 24 hours of making the original booking. You will receive a refund (excluding any credit card). A cancellation fee per booking will be charged at £20. Please contact our customer service team on 01582 883611. Refunds will be made to the credit or debit card used to make your booking.

All claims will be assessed entirely at the discretion of KG Salon. The credit will be to the value of the original fee paid, per booking, and can be used against any future bookings within the following six month period, minus the £40 re-booking fee.

Transferring courses

The following charges will apply if you wish to transfer your booking to a later course date:
A £40 re-booking fee will apply.

If you have purchased your course at a discounted price you will have to pay the difference to the full course price.

The choice of course date must be specified at the time of transfer (else the instruction will be considered a cancellation)

The option to transfer clients can only be used once, after which any movement will be considered a cancellation. All outstanding invoices will remain due, irrespective of the number of working days notice given for the cancellation.

Course times

Our one-day courses start promptly at 10.00am and finish at approximately 4.00pm.  If you arrive late (in excess of 30 minutes) you will be unable to participate in the training, resulting in the loss of course fees.  Please therefore ensure you allow sufficient time for traveling.

Course dates and venues

KG Salon reserves the right to alter course dates and venues without liability.

In the event of a cancellation where alternative cannot be provided in respect of that course a full refund will be offered.

KG Salon will not normally reimburse travel or accommodation expenses. KG Salon is not able to offer refunds for cancellations outside our control, including adverse weather conditions, flooding or industrial action.

Course outlines

In order to respond rapidly to changes in market demand KG Salon reserves the right to alter its course content and/or trainer.
When purchasing a course, please be aware that you are buying a training course and not a diploma or qualification. Purchasing a course is not a guarantee of obtaining a diploma or futher qualification, and you will only receive either of these if you pass the required course assessments.

Course notes and training

KG Salon course notes and training cannot be relied upon for legal interpretation. Neither KG Salon nor its employees, trainers or consultants can accept responsibility for the actions of clients, or those of other people reading the course notes, or responsibility for any loss incurred as a result of relying on the course content or the course notes.

KG Salon and its employees reserve the right to refuse student assessment if the student is deemed to be under the influence of drugs or alcohol and/or exhibiting anti-social behaviour.


If you are the first student to book on to one of our courses you will be required to bring a model. This also applies if we have an odd number of students on the eyelash extension course.


Kit prices quoted on the website and will be ready for you on the day of training.


Once completed, you will hold an industry recognized certificate and be fully qualified.